Frequently asked questions

All the technical stuff...

  • How do I download images?

    Please be sure to download the zip files to your local drive with right click and "Save as". After that unzip them for your viewing pleasure. Alternatively images are offered as galleries to enjoy them in your browser.

  • Will I get my money back if I do not like the content?

    Due to the nature of memberships and / or downloads no money will be reimbursed, nor can any files be exchanged. Further check if your system can play videos and your hardware/internet connection is correct. You are responsible that your order is correct before submitting it and initiating the payment transaction.

  • What is a collection?

    Sometimes an update contains both images and video. These contents are gathered in a collection, so it may contain a mixture of both media types. In simple words a collection is ‘one update’.

  • What happens if I have any unlocks left after the end of my payment circle?

    Any unused unlocks expire.

  • I produce or own a lot of videos or pictures. Can I have my own shop?

    Of course you can do! Please go to Shopmaker and drop them an email!